Page 126 - Southlake FY20 Budget

Strategic Direction

Mission
The mission statement describes what must be done to achieve the adopted vision. City Council has adopted the
following Mission statement for the City:

The City of Southlake provides municipal services that support the highest
quality of life for our residents, businesses, and visitors. We do this by being
an exemplary model of balancing efficiency, fiscal responsibility, transparency,
and sustainability.

Values
Underlying the SMS and driving how the City accomplishes its work are our corporate values. These are the principles
that we hold important and standards by which the organization operates. These values, as adopted by the City
Council, form the cornerstones of the SMS and are designed to guide City staff in their day to day work and the
Council as it conducts its business:

Integrity
Being worthy of the public’s trust in all things. We deal honestly and respectfully with each
other and the public at all times. Do the right thing.

Innovation
Valuing progressive thinking, creativity, flexibility and adaptability in service delivery. Think
outside the box.

Accountability
Taking personal responsibility for our actions or inaction while putting the interests of the
taxpayer first. Own it.

Excellence
Behaving responsively in our delivery of service to the public. Our work is characterized by its
quality and by the diligence with which it is carried out. We proactively seek to solve problems
in advance. Go above and beyond.

Teamwork
Recognizing the importance of working together to meet our citizen’s needs, communicating
clearly, sharing resources and information freely. Work together.

Perspectives
A Perspective is a view of an organization from a specific vantage point. Four basic perspectives are traditionally used
to encompass a Balanced Scorecard organization’s activities. The City’s business model, which encompasses mission,
vision, and strategy, utilizes the four Balanced Scorecard Perspectives as a framework:

Serve our Customers

Manage the Business
Provide Financial Stewardship
Promote Learning & growth

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