Page 70 - NRH FY20 Approved Budget

R-SPIRIT CORE VALUES

City of North Richland Hills Core Values – R-SPIRIT

Beginning in the Fall of 2016, the City Manager’s office initiated a new quarterly recognition
program. Each quarter, Department Heads nominate an employee or a team of employees to be
recognized for exceptional service that goes above and beyond expectations. The Manager’s
office selects an employee (or team of employees) from each of their service areas to be
recognized at the quarterly events held throughout the year.

In addition to the quarterly recognition event, the City continued the annual RSPIRIT/Employee of
the Year Award. The RSPIRIT program was established by the City Council to represent a set of
core organizational values and assigned specific meaning to each value to inspire City employees
to strive toward excellence in the provision of services to the City’s citizens. These core values
are:

1. Respect
 Treating others in a courteous, fair and equitable manner
 Valuing differences: points of view, style
 Honoring the organization’s chain of command
 Acknowledging successes and the contribution of others
 Following up with feedback

2. Service
 Providing services to our community and others
 Solving problems
 Helping the customer to understand
 Sensitive to the needs and feelings of others
 Taking action, providing a timely response

3. Productivity
 Producing results, completing projects on time, at or under budget
 Planning work activities to achieve goals
 Meeting or exceeding job standards and expectations
 Looking for ways to be more productive while being cost effective

4. Integrity
 Honest communication
 Being trustworthy
 Following through on commitments
 Acting with high professional, moral and ethical standards
 Supporting the City of North Richland Hills goals, values and decisions

5. Responsibility
 Being knowledgeable and skilled in your job
 Holding yourself and others accountable for actions and results

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