Page 354 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
POLICE – COMMUNICATIONS GENERAL
PROGRAM NAME
COMMUNICATIONS SECTION
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security Continued
Total # of 9-1-1 Calls 20,674 21,210 22,058
North Richland Hills 78,624 77,920 78,697
Haltom City 35,308 35,064 35,414
Watauga 30,666 30,389 30,692
Richland Hills 7,827 7,792 7,870
Total # of NCIC/TCIC Transactions 4,697 4,675 4,721
North Richland Hills 10,597 11,074 11,572
Haltom City 6,135 6,007 6,196
Watauga 1,700 1,781 1,861
Richland Hills 2,242 2,348 2,458
Total # of alternate and non-emergency calls 178,042 186,050 187,912
North Richland Hills 80,120 83,722 84,560
Haltom City 69,436 72,560 73,286
Watauga 17,804 18,605 18,791
Richland Hills 10,682 11,163 11,275
Goal: A Sense of Community
# Children provided 9-1-1 Awareness info by Communications 922 1,183 1,365
Personnel
# People provided 9-1-1 information by Communications 2,352 2,333 2,808
Personnel
Goal: Efficient and Effective Delivery of City Services
Average time to process and dispatch
Police Priority 1 calls 1:48 1:53 2:00
Police Priority 2 calls 2:32 2:33 4:00
Fire/EMS calls 1:37 1:31 1:30
% phone calls answered within 15 seconds 83% 85% 95%

* Removed FD Dispatch Contractors moved back to 26 Dispatchers
** Position eliminated and converted to Sworn Captain
*** New Position from previous Coordinator

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