Page 353 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
POLICE – COMMUNICATIONS GENERAL
PROGRAM NAME
COMMUNICATIONS SECTION
DESCRIPTION / MISSION
The Communications Section is the public’s link to police, fire, ambulance and city emergency and non-emergency services. The
primary responsibility of the Communications Section is to provide citizens with the best possible response to their request for
information or the need for service. This section is responsible for the effective notification of emergency services for North
Richland Hills, as well as, our shared service partner cities of Haltom City, Richland Hills, and Watauga. Communications
personnel accomplish this by providing educated answers to a vast array of questions, or responding to a need for service by
notifying police, fire, ambulance, city personnel and emergency equipment. This section provides accurate statistical information
for administrative use, along with working closely and effectively with all personnel in the police, fire and city departments, as well
as outside agencies. In addition, the Communications Section provides education and awareness to the public through
community outreach initiatives.

GOALS
• To contribute to the prompt response of police and fire units by collecting necessary information from callers and dispatching
calls for service in a timely manner. (Safety and Security)
• To promptly process incoming telephone calls and information in effort to promote and enhance the feeling of safety and security
for our citizens. (Safety and Security)
• To provide 9-1-1 awareness education to young children and adults in our community. (A Sense of Community)
• To provide regional leadership and innovation through shared service partnerships for communication services. (Local and
Regional Leadership)
OBJECTIVES
• Maintain communications portion of the overall patrol response time for priority one calls to within 2 minutes and priority two calls
within 4 minutes.
• Maintain a call processing time of not more than 90 seconds for 90% of the fire calls.
• Answer all incoming phone calls within 15 seconds 95% of the time.
• Teach 9-1-1 awareness in the classrooms of area 2nd graders. Provide 9-1-1 information to other children and adults at special
events and other appropriate opportunities.
• To operate a fiscally responsible communications center through a regional partnership for shared communication services.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
Total # of Authorized Dispatch Personnel (FTEs): 29.30 29.30 30.30
Communications Manager 1.00 1.00 1.00
Communications Supervisor 3.00 3.00 3.00
Dispatchers* 25.00 25.00 26.00
Technical Services Coordinator** 0.20 0.00 0.00
Administrative Technician 0.10 0.10 0.10
Total # of Authorized Sworn Personnel (FTEs): 0.00 0.20 0.20
Technical Services Captain *** 0.00 0.20 0.20
Total # of Dispatch Calls for Service 156,257 162,939 172,538
North Richland Hills 70,411 72,638 77,723
Haltom City 45,997 50,659 53,192
Watauga 23,172 21,987 23,086
Richland Hills 16,677 17,655 18,537
Total # of Traffic Stops 42,895 46,879 49,522
North Richland Hills 24,858 26,598 28,460
Haltom City 9,857 9,457 9,930
Watauga 4,551 4,993 5,243
Richland Hills 3,629 5,831 5,889
Total # of Fire Calls 16,995 16,883 17,517
North Richland Hills 8,367 8,226 8,473
Haltom City 4,658 4,656 4,889
Watauga 2,248 2,293 2,362
Richland Hills 1,722 1,708 1,793

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