Page 252 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
LIBRARY – PUBLIC SERVICES GENERAL
PROGRAM NAME
ADULT SERVICES
DESCRIPTION / MISSION
The Adult Services staff provides professional and friendly assistance to library patrons, helping them satisfy their informational,
educational, and recreational goals. Adult Services selects and manages the adult collections in a broad range of subjects and
formats, provides professional information and referral assistance, offers reader’s advisory service, markets the collection,
prepares resource guides, coordinates programs, and assists patrons in the use of library resources.
GOALS
• To provide exemplary service to all. (Positive City Image)
• To maintain current and accurate collections that meet the "Exemplary" benchmark of Standards for Texas Public Libraries.
(Positive City Image)
• To inspire and enhance continuing education that supports adult literacy in our community. (Positive City Image)
• To provide a well-selected and maintained collection of materials in various formats to meet the needs of the North Richland Hills
community. (Positive City Image)
• To teach classes, host events, and offer informational services for adults that will support the love of reading and offer equal
opportunity education for all. (A Sense of Community)
• To provide electronic access to books, information, and cultural resources on site and for remote patrons. (Positive City Image)
• To provide exemplary customer service to patrons utilizing The Maker Spot. (A Sense of Community)

OBJECTIVES
• Selectors will complete three continuing education classes on collection development or collection management.
• Continue to provide "Behind the Book" series which brings award-winning and well-known authors to Northeast Tarrant County.
• Provide more digital and financial literacy group classes for our adult patrons.
• Increase the number of stimulating and informative classes and events offered for the community.
• Examine ways to make local historical photos available online at Portal to Texas History.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: A Sense of Community
# Of reference questions 10, 147 10,150 10,200
# Of adults attending Library classes and events 9,311 9,350 9,500
# Of classes and events offered for adults 882 900 920
# Of reader's advisory requests 154 200 220
# Of adults attending computer classes 489 500 420
Goal: Positive City Image
Annual turnover rate for books and AV items 3.5 3.5 3.5
Annual turnover rate for eBooks and audiobooks 2.9 3.0 3.0

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