Page 251 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
LIBRARY – PUBLIC SERVICES GENERAL
PROGRAM NAME
GENERAL SERVICES
DESCRIPTION / MISSION
Library General Services is responsible for implementing policies and procedures established under the leadership of the City
Council, Library Board, and City Administration. The Library Director administers budget expenditures, supervises and evaluates
operational divisions, provides professional guidance to staff, maintains a positive public image, and establishes policy.
Responsibilities include planning, directing, coordinating, and evaluating all Library areas of responsibility.

GOALS
• To provide exemplary customer service to all. (Positive City Image)
• To plan, implement, market, and manage literacy classes, events, and outreach. (A Sense of Community)
• To attract new patrons to the Library. (A Sense of Community)
• To direct classes, events, access to technology, and expand community engagement opportunities that provide a dynamic
learning environment. (A Sense of Community)
• To achieve "Enhanced" benchmark for Administration Standards of Standards for Texas Public Libraries. (Efficient and Effective
Delivery of City Services)
• To ensure that staff has the support, motivation, knowledge, skills, and abilities to perform effectively. (Efficient and Effective
Delivery of City Services)
• To assess the effectiveness of Library services, collections, classes, and events. (Efficient and Effective Delivery of City
Services)

OBJECTIVES
• To attract new library patrons through Library and The Maker Spots services, collections, classes, and events. (A Sense of
Community)
• Design, implement, and manage Library goals, outcomes, services, classes, and events. (A Sense of Community)
• Increase Library outreach and marketing efforts incorporating off site visits, social media, and an enhanced mobile presence.
(Positive City Image)
• Increase the number of active Library cardholders and attendees to Library classes and events. (Positive City Image)
• Review, revise, and adopt Library policies and procedures to meet community needs and standards. (Local and Regional
• Provide at least one continuing education opportunity for all staff members. (Efficient and Effective Delivery of City Services)
• Develop and conduct formal and informal teambuilding programs for Library staff. (Efficient and Effective Delivery of City
• Develop and conduct assessments of Library services, collections, classes, and events. (Efficient and Effective Delivery of City
Services)
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Positive City Image
% Of NRH residents who say Library service is “excellent” or
“good” 1 98.00% N/A 98.00%
Goal: Sense of Community
# Of visits to the Library 232,538 240,000 245,000
# Of Library visits per capita 3.38 3.43 3.56
# Of newly registered cardholders 4,556 4,700 4,945
# Of programs offered 926 1,100 1,100
# of circulations 778,168 770,000 770,000

1 2017 Citizen's Survey Results

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