Page 237 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
PLANNING & DEVELOPMENT – INSPECTIONS GENERAL
PROGRAM NAME
MULTI-FAMILY HOUSING STANDARDS
DESCRIPTION / MISSION
This program provides quality customer service to apartment / hotel residents while ensuring that life-safety and minimum
amenities are provided and maintained by building owners and their management. The program provides annual inspection and
licensing of existing apartment communities and hotels.

GOALS
• To provide quality inspection and licensing of existing North Richland Hills apartment communities and hotels through
professional, consistent, inspection techniques, and thorough follow up. (Quality Community Development and Revitalization)
• To provide timely and accurate complaint response from apartment / hotel occupant complaints. (Quality Community
Development and Revitalization)
• To ensure apartment / hotel ordinance compliance. (Quality Community Development and Revitalization)
• To coordinate other city departments to assist in fire, police, health and code related issues. (Quality Community Development
and Revitalization)

OBJECTIVES
• Conduct at least two inspections of all 38 apartment communities and 7 hotels.
• Conduct annual question and answer meeting with apartment managers at least once a year.
• Respond to apartment complaints within 24 hours or less.
• Resolve 95% of apartment complaints within 5 to 7 days or less.
• Obtain monthly occupancy rate from each community by the 8th of each month. Share data with key city departments.

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Quality Development and Revitalization
# Of full-time apartment inspectors 1.00 1.00 1.00
# Of apartment unit inspections / year 4,270 4,400 4,500
# Of apartment buildings inspected / year 753 753 789
# Of apartment communities inspected / year 38 38 39
# Of apartment/hotel complaints / year 375 350 350
# Of apartment unit inspections per month 350 350 375
% Of apartment communities inspected twice during fiscal year 90.00% 90.00% 90.00%
% Of complaints responded to within 24 hours 99.00% 99.00% 99.00%
% Of resident complaints resolved within 5 to 7 days 99.00% 99.00% 99.00%
% Increase/decrease apartment value to previous FY 13.13% 11.89% 10.00%
% Increase/decrease hotel value to previous FY 8.90% 8.60% 8.00%
Total property value of apartments $553,461,019.00 $685,309,110.00 $765,000,000.00
Total property value of hotels $14,378,377.00 $16,132,616.00 $22,000,000.00
Total multi-family units 7,825 8,077 8,300
Amount of fees collected $101,474.00 $101,500.00 $102,000.00
Average annual occupancy rate 95.00% 96.00% 96.00%

233