Page 181 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
CITY MANAGER – ADMINISTRATION GENERAL & UTILITY
PROGRAM NAME
EFFICIENT AND EFFECTIVE DELIVERY OF CITY SERVICES
DESCRIPTION / MISSION
During the biannual Goals Setting Work Session, the City Council establishes goals for the City of North Richland Hills. Providing
Efficient and Effective Delivery of City Services is one of the nine goals established by the council. Efficient and Effective Delivery
of City services includes maintaining quality public facilities, addressing critical municipal facility needs, maintaining a workforce
that can meet both current and future needs and exploring ways to improve efficiency and effectiveness through shared services.

GOALS
• To maintain quality public facilities.
• To address critical present and future municipal facility needs.
• To maintain an effective workforce and infrastructure that can meet current and future needs.
• To explore improved efficiency, cost savings, and effectiveness through shared services.

OBJECTIVES
• Continue to maintain city facilities beyond the city's current standards
• Continue to assess the current and present facility needs
• Continue to hire and maintain a quality, motivated workforce
• Continue to explore opportunities for shared services with our neighboring communities

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Funds expended on facility projects and service requests (includes
rentals) $256,843.00 $561,992.00 $730,000.00
# Of facility projects completed 26 19 6
# Of facilities where projects were completed 14 15 10
Total square footage of facilities maintained 472,859 sq ft 472,859 sq ft 472,859 sq ft
Full-time employee turnover rate 15.38% 12.00% 13.00%
# Of full-time positions filled (external)* 53.00 66.00 64.00
# Of full-time positions filled (promotional) 47.00 52.00 50.00
# Of part-time positions filled (external) 67.00 75.00 71.00

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