Page 166 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
CITY COUNCIL – ADMINISTRATION GENERAL
PROGRAM NAME
A SENSE OF COMMUNITY
DESCRIPTION / MISSION
During the biannual Goals Setting Work Session, the City Council establishes goals for the City of North Richland Hills. A Sense of
Community is one of the nine goals established by the Council. A Sense of Community involves promoting recreational, leisure,
cultural and educational activities. It also provides a strong Library as well as quality parks, open space and trails. A Sense of
Community also involves support and partnerships with the community, recognizing the City facilities and amenities are regional
resources, and providing a mix of amenities for citizens and businesses.

GOALS
• To complete and implement trails plan.
• To enhance parks and recreation facilities and programs at current high level.
• To encourage volunteerism and community wide involvement.
• To maintain cultural arts program.
• To promote life long learning through library services.
• To prepare for demographic changes to maintain our sense of community.

OBJECTIVES
• Continue the implementation of the Park, Recreation and Open Space Master Plan.
• Improve aesthetics of Iron Horse.
• Continue to add attractions and improvements at NRH2O to keep the park updated and appealing to citizens of NRH and the
region.
• Continue with A Night of Holiday Magic.
• Promote/increase health and wellness programs.
• Continue recognizing community leaders, businesses and employees at city facilities and events.
• Continue offering special events for the community including Easter in the Park, Hoot N Howl, Veterans Day, etc.
• Continue to collaborate with community partners on events, programming and volunteers.
• Attract new users to the NRH Library and provide them with state-of-the-art services and materials.
• Continue to offer a wide variety of programming to seniors that includes cultural, educational, and active endeavors.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
NRH2O Guest survey score (out of a possible 10) 9.50 9.40 9.40
NRH Citizen Survey – Park Maintenance: Excellent/Good Rating 94% 94% 95%
NRH Citizen Survey – MROW Maintenance: Excellent/Good Rating 82% 82% 86%
NRH Centre Customer satisfaction rating (scale of 1-5) 4.75 4.75 4.75
# Of visits to the Library 232,538 240,000 245,000
% Of NRH residents who say Library service is “excellent” or “good” 98.00% N/A 98.00%
# Of cultural events 12 12 12
Number of community volunteers at cultural arts events 350 350 400
# Of special events 27 12 12
Concert series attendance 7,200 8,000 8,000
Customer satisfaction rating for youth programs (scale 1-5) 4.75 4.75 4.75

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