Page 163 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
CITY COUNCIL – ADMINISTRATION GENERAL
PROGRAM NAME
SAFETY AND SECURITY
DESCRIPTION / MISSION
During the biannual Goals Setting Work Session, the City Council establishes goals for the City of North Richland Hills. Safety and
Security is one of the nine goals established by the Council. Safety and Security seeks to lower the crime rate and fire loss,
receive a favorable ISO rating, provide a sense of safety for all that live and visit our City, provide safe schools and communities
for youth, maintain an active law enforcement presence in the community, achieve better response times, and maintain overall
safe streets.

GOALS
• To maintain low response time.
• To maintain low crime rate.
• To provide effective and efficient police, fire and emergency medical services.
• To engage community in public safety programs and initiatives.
• To maintain the City’s ability to respond to all large scale emergencies.
• To implement shared regional core public safety services where possible.

OBJECTIVES
• Continue to monitor all phases of response times and improve them where possible.
• Continue to provide and maintain state of the art public safety communications.
• Provide quarterly live fire training for all operating fire fighters.
• Hold Police Department Community Meetings.
• Continue training staff to meet all federal and state guidelines for emergency management operations.

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Police
% Of citizens rating excellent or good police services 94.00% 94.00% 95.00%
% Of citizens rating excellent or good police visibility 86.00% 86.00% 89.00%
# Of officers per 1,000 population 1.64 1.62 1.60
Total # of Dispatch Calls for Service 156,257 162,939 172,538
Total # of 9-1-1 Calls 78,624 77,920 78,697
Response time by patrol/traffic officers for Priority 1 3:15:00 3:19:10 3:10:00
Response time by patrol/traffic officers for Priority 2 4:21 4:18 4:19
Fire
% Of citizen response rating of department services of excellent or 98.70% 99.00% 99.00%
# Of structure fire responses 43 37 42
# Of total calls for EMS response 5,555 5,663 5,833
Response times
Average turnout time in minutes 00:49 00:59 00:59
Average travel time in minutes 03:59 04:13 04:11
% Extending beyond structure 0% 0% 0%
# Of preparedness exercise(s) conducted 200% 200% 200%
# Of audible outdoor warning siren tests 9 10 10

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