Page 324 - Keller FY20 Approved Budget

INFORMATION TECHNOLOGY FUND

ADMINISTRATION DIVISION (119-180-15)

DEPARTMENT DESCRIPTION:
The Information Technology division is responsible for all information technology needs within the City of Keller. Responsibilities
include networking, network security, desktop computer support, desktop applications, printer maintenance, departmental
software application support, email, IP Telephony, security video camera support, cable television production, cable television
programming, audio visual support, public library patron/staff support, general citywide communication, and the procurement of
all hardware and software. Activities also include the establishment and implementation of appropriate policies and procedures
related to information technology. In November 2002, geographic information system (GIS) activities were transferred from the
Public Works Department to Information Technology. In October 2005, the Keller Public Library, internet services, cable
television production, cable television broadcasting, and audio visual services were transferred to Information Technology.
Information Technology provides technical support to the Northeast Tarrant Communications Center (NETCOM) that provides
dispatch, animal control, and jail services to Westlake, Southlake, Colleyville, and Keller.

DEPARTMENT/DIVISION GOALS:
1. Provide timely and efficient technical support services to all departments.
2. Ensure that all City software is properly licensed and documented.
3. Provide project management to all technology related projects within the City.
4. Maintain the City’s communication infrastructure to ensure reliable voice and data service to all City facilities.
5. Maintain a document imaging system to reduce physical file storage requirements and improve access to critical information.
6. Assist the Administration department to continually review communication tools and advancements in technology and respond
to the needs of our citizens by fostering open, responsive, and accessible communications.

DEPARTMENT/DIVISION OBJECTIVES:
1. Increase productivity and decrease cost of providing city services through the implementation and support of technology based
services.
2. Maintain the Keller Technology Plan (KTP) as a prioritization and management tool for information technology (IT) projects
throughout the entire organization.
3. Maintain the City’s network/data center to reduce cost, eliminate duplication, and improve performance of information
technology services.
4. Maintain comprehensive backups for all City servers, including offsite storage of all backup media.
5. Maintain the City’s cable television channel to provide quality programming that informs and educates Keller citizens about city-
related news.
SERVICE LEVEL ANALYSIS:
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Physical application/file/storage servers
supported/maintained 33 30 30 30
Desktop/laptop computers 317 317 319 322
supported/maintained
Public Safety mobile data computers 29 29 30 30
(MDC) maintained
Printers Supported/maintained 65 61 58 56
Telephone handsets supported/maintained 330 330 332 332
Network equipment supported/maintained 77 82 85 95
Multi-function copy machines supported 16 16 16 16
Scanners supported/maintained 75 80 82 85
Tablet computers supported 79 83 82 82
Video security cameras
supported/maintained 198 198 204 208

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