Page 247 - Grapevine FY20 Approved Budget

Fiscal Services - Utility Billing
200-530-003

Expenditures by 2016-17 2017-18 2018-19 2018-19 2019-20
Major Object Actual Actual Budget Estimate Approved

Personnel 313,897 327,686 319,775 321,540 371,745
Supplies 72,129 77,948 79,925 66,445 74,000
Services 186,986 237,159 246,000 227,858 256,000

Total 573,012 642,793 645,700 615,843 701,745

Objectives

- Post customer collections and process work orders in a timely and accurate manner.

- Present a courteous and friendly demeanor to the public at all times.
- Monitor water and sewer reading routes on a regular basis to ensure that billings are accurate and reports are
reconciled monthly.
- Process all billing cycles in a timely manner.
- Investigate, resolves and responds to customers complaints in a professional manner.

2016-17 2017-18 2018-19 2018-19 2019-20
Performance Indicators Actual Actual Budget Estimate Approved

Average active residential accounts 12,483 12,585 12,550 12,578 12,600
per month
Average active non-residential 2,259 2,324 2,400 2,312 2,325
accounts per month
Average number of customers using NA NA NA 426 450
IVR for their utility bill payment
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Average number of customer using NA NA NA 2,406 3,000
Lockbox for their utility bill payment
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