Page 80 - Forest Hill FY20 Annual Budget
P. 80
CITY OF FOREST HILL
WATER AND SEWER/ UTILITY BILLING
FUND/ DEPARTMENT/ PROGRAM: 60-06-03
PROGRAM DESCRIPTION
Utility Billing is responsible for accurate billing, timely collections, meter reading, extension granting,
cut-off management, and customer service for the City’s water, sewer, and sanitation services. Utility
Billing is also responsible for the timely replacement of water meters within the life expectancy of ten
years. During 2019, Utility Billing implemented Electronic Billing and Smart Meter Reading that includes
pictures of the meter read. During 2020, Utility Billing will test electronic read meters.
MAJOR GOALS AND OBJECTIVES MEASURED BY WORKLOAD &
PRODUCTIVITY MEASURES
Goal 1: Provide accurate and timely utility billing to improve customer service.
Goal 2: Implement a meter replacement program to identify and change out meters to minimize lost
revenue due to worn or damaged water meters.
Goal 3: Provide courteous and professional customer service.
Objective 1: Provide customer service training for Utility Billing staff.
Objective 2: Provide “D Water License” training for the meter reading staff.
Objective 3: Stay current on all utility software updates and staff training.
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