Page 192 - FY2020Colleyville
P. 192
General courtesy 94%
Directing you to the appropriate dept. /person 94%
Appropriate staff returned call/email promptly 86%
Seemed concerned about my issue 86%
My issue was adequately addressed 81%
Received timely follow-up 77%
Strategy Map Connection: 2.2 Recruit and retain a highly qualified workforce
Opportunities for Improvement: Implement customer service standards throughout the
department. Ensure staff is trained properly to address customer needs in a timely,
adequate, and courteous manner.
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