Page 144 - FY2020Colleyville

Performance Measures & Vital Statistics

FY 2020
Performance Measures FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 Target

Percentage of pavement 4% 15% 12% 23% 64% ≥20%
markings renewed

Percentage of street and 15% 7% 5% 5% 2% ≥10%
traffic signs replaced
Percentage of facility work
orders responded to within 83% 89% 91% 90% 92% ≥90%
one business day
Percent of internal customers
satisfied with facility 86% 96% 92% 92% 89% ≥90%
environment

Percent of scheduled lane 99.5% 94% 100% 100% 100% ≥98%
miles of public streets swept
Percentage of storm drain 51% 55% 50% 51% 69% ≥50%
inlets inspected

Percentage of drainage New New New New 1% ≥5%
ditches cleaned Measure Measure Measure Measure

Percentage of water valves 1% 15% 34% 11% 14% ≥5
exercised
Meter reading accuracy 98% 99% 98% 98% 97% ≥98%

Scheduled wastewater line 91% 94% 93% 96% 98% ≥95%
cleanings completed

Percentage of water meters New New New 2% 2% ≥8%
replaced Measure Measure Measure

FY 2020
Vital Statistics FY 2015 FY 2016 FY 2017 FY 2018 FY 2019
Estimate

Quarterly inspections of
public infrastructure New New New New 100% 100%
within the two year Measure Measure Measure Measure
maintenance bond

Percentage of
construction time with 23% 30% 25% 23% 30% 25%
City staff present

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