Page 162 - Benbrook FY20 Approved Budget

CITY OF BENBROOK 2019-20 ANNUAL BUDGET

ACTIVITY SUMMARY FY 2019-20 BUDGET

Division Departm ent Activity Account
STAFF SERVICES INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 01-23-01

ACTIVITY DESCRIPTION:
The Information Technology Activity was created in the 2003-04 Budget. The Director of Information Technology assists in the daily
operations of City divisions by providing maintenance support for computer applications, data, and databases City-wide. The
Director is responsible for IT asset management, software distribution, server administration, desktop support, e-mail support, and
internet and intranet services. The Director supports and maintains the City's fiber optic and coaxial cable networks and facilities. The
Director works to strengthen procurement opportunities through volume purchasing. The IT Director is also responsible for evaluating
and supporting the City's telephone systems, websites, and servers. In 2017-18, an Assistant Director position was added to the
department.
ACTIVITY GOALS:
• To administer and coordinate data processing and computer related activities and services within the organization.
• To support the broadcast of appropriate municipal news and meetings.
• To assist employees in utilizing the latest software.
• To provide, update, and monitor the City's website.
• To manage, maintain, and upgrade the City's information technology and telecommunications infrastructure.
• To develop and implement an "e-government" strategy and architecture for the City to enhance the delivery of City services by
more effectively linking government with citizens and businesses.

ACTIVITY OBJECTIVES:
• To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
• To provide software training to employees.
• To administer and coordinate data processing and computer related activities and services within the organization.
• To support the broadcast of appropriate municipal news and meetings.
• To provide, update, and monitor the City's website.
• To manage and maintain the telephone system for City facilities and users.
ACTIVITY MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED
2016-17 2017-18 2018-19 2019-20
Percent of Budget Expended 106.3% 78.9% 95.2% 100.0%
Software Training Sessions Held 16 12 12 12
Percentage of Employees with Computer, Network, and Email Access 100.0% 100.0% 100.0% 100.0%
Percentage of Help desk tickets answered 100.0% 100.0% 100.0% 100.0%
Days City's Telephone System Down Due to Technical Difficulties None None None None
Days City's Website Down Due to Technical Difficulties None None None None
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