Page 44 - City of Bedford FY20 Approved Budget

Performance Measure Program

The City Council of Bedford, Texas has adopted the following Vision and Strategic Focus Areas
to ensure that City activities are guided by these principles. These were most recently reviewed
and updated in May 2018.

Vision: Bedford is a vibrant, transformational community. We achieve this through our
pursuit of economic vitality, fostering sustainable neighborhoods and commercial
areas and providing excellent customer service to our residents.

Strategic Focus Areas:
 Revitalization - Revitalized storefronts, streets, and neighborhoods attract future residents
and businesses to the community. Thriving commercial centers enhance Bedford’s image
and should be reflective of the City’s collective social and economic aspirations. Attracting
unique businesses will demonstrate how Bedford is distinct from other communities.
 Economic Vitality - The promotion of high-quality economic growth and business
development that expands and diversifies the tax base and will enhance the quality of life for
Bedford residents.
 Transformation - Bedford is committed to cultivating vibrant, unique spaces that enhance
the community and attract and benefit residents, businesses, and visitors.
 Organizational Excellence - Excellent performance requires aligning efforts that drive
internal effectiveness with those that create external impact. Bedford is committed to
becoming a High(er) Performing Organization that delivers exceptional service to customers.
 Communicate & Engage with Citizens - Communities function best when supported by a
committed and involved citizenry working in tandem with a responsive and transparent local
government. Bedford engages the community in City government by providing timely and
accurate information in numerous formats about services, actions, and decisions.

Departments formulate goals for the year for each division with personnel. They are categorized
by the Council focus area they support and have an associated performance measure. These are
reviewed annually during the budget process to ensure they remain a beneficial metric.
Performance measures have been categorized into the following types:
• Inputs: A type of performance measure reporting the resources used by a department or
division to produce outputs and outcomes. Examples include: number of full time
equivalents, equipment, facilities and supplies.
• Outputs: A type of performance measure reporting the number of units provided, the
amount of services provided or the number of people served by a department or division.
• Efficiency: A type of performance measure relating inputs to outputs to express
efficiency measures as costs per unit of output and/or productivity per labor hour.
• Effectiveness & Outcomes: A type of performance measure relating to
customer/client/public satisfaction with quality, timeliness or other aspects of the service
or product delivered or a type of performance measure which addresses strategic results
and gauges the effectiveness of services or programs, shows the extent to which goals,
outcomes or objectives have been achieved and/or what has changed or been
accomplished as a result of the service.

For performance measures that were previously monitored by the departments, that historical
data has been included. New measures have been identified with an “N/A” in the reporting
columns.

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