Page 254 - City of Bedford FY20 Approved Budget

Fund: General
Department: Police
Division: Dispatch

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
17/18 18/19 18/19 19/20
INPUTS
Dispatch Supervisor 1 1 1 1
Lead Public Safety Dispatcher 1 1 1 1
Public Safety Dispatcher 8 10 9 11
OUTPUTS
# of Non-Emergency Calls Received 54,016 55,400 50,500 50,000
# of 9-1-1 Calls Received 26,795 35,565 27,000 27,500
# of Calls Dispatched (Police, Fire, EMS) 28,654 28,813 28,100 28,500
EFFICIENCY
Average Time to Process Emergency (Priority 1) Calls for Service (minutes) 1:24 1:23 1:24 1:25
Average Time to Process Non-Emergency Calls for Service (minutes) 2:23 2:15 2:26 2:25
Division Budget as a % of General Fund 2.33% 2.42% 2.37% 2.38%
EFFECTIVENESS & OUTCOMES
# of Police Calls for Service per Dispatch FTE 1,899 1,362 1,750 1,670
# of Officer-Initiated Calls per Dispatch FTE 2,694 2,467 2,380 2,500
# of Fire/EMS Calls for Service per Dispatch FTE 844 850 820 840
Successfully Pass TCIC/NCIC Audit (Every Two Years) Biennial Yes Yes Biennial

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