Page 217 - City of Bedford FY20 Approved Budget

Fund: Water & Sewer
Department: Administrative Services
Division: Customer Service

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
17/18 18/19 18/19 19/20
INPUTS
# of Water Customers 23,225 23,230 23,240 23,250
# of Meter Reads 74,129 183,000 182,400 182,500
# of Gallons Billed 2,445,290 2,100,000 1,950,000 2,100,000
# of Gallons Purchased 2,428,773 2,200,000 2,198,703 2,200,000
# of Service Orders 8,444 4,000 5,200 3,300
OUTPUTS
Water Revenue $13,956,785 $12,500,000 $13,336,287 $13,500,000
Sewer Revenue $8,107,866 $7,500,000 $9,025,396 $9,000,000
Water Purchased $9,089,132 $8,000,000 $7,597,761 $7,800,000
# of Connects & Disconnects 2,892 3,000 2,600 2,750
# of Payments Received 162,333 164,000 163,000 164,000
# of Utility Bills Processed 179,855 179,000 179,000 179,200
EFFICIENCY
Division Budget as a % of Water & Sewer Fund 3.31% 3.60% 3.47% 3.67%
Water Revenue per Capita $283.48 $260.50 $270.61 $272.58
EFFECTIVENESS & OUTCOMES
Water Purchased Cost as a % of Total Water Revenue 66.12% 63.65% 56.97% 57.78%
# of Delinquent Notices 16,153 15,500 15,700 15,600
% of Manual Payments vs Automated Payments 7.04% 11.00% 10.68% 12%

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