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DEPARTMENT / DIVISION FUND
POLICE – COMMUNICATIONS GENERAL
PROGRAM NAME
COMMUNICATIONS SECTION
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security Continued
Total # of NCIC/TCIC Transactions 17,189 18,855 20,736
North Richland Hills 8,393 9,774 11,338
Haltom City 6,210 6,446 6,703
Watauga 1,609 1,652 1,702
Richland Hills 977 983 993
Total # of alternate and non-emergency calls 185,805 180,480 182,284
North Richland Hills 78,606 77,606 78,382
Haltom City 48,701 45,120 45,571
Watauga 40,217 39,706 40,103
Richland Hills 18,281 18,048 18,228
Goal: A Sense of Community
# Children provided 9-1-1 Awareness info by Communications 1,800 2,200 2,222
Personnel
# People provided 9-1-1 information by Communications 2,300 3,000 3,030
Personnel
Goal: Efficient and Effective Delivery of City Services
Average time to process and dispatch
Police Priority 1 calls 2:03 2:23 2:00
Police Priority 2 calls 3:26 3:20 4:00
Fire/EMS calls 1:42 1:40 1:30
% phone calls answered within 15 seconds 95% 92% 95%

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