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DEPARTMENT / DIVISION FUND
PARKS & RECREATION – BUSINESS OFFICE AQUATIC PARK
PROGRAM NAME
BUSINESS OFFICE
DESCRIPTION / MISSION
The Business Office of NRH2O Family Water Park is charged with tracking all money, accounts receivable and accounts payable.
It is also responsible for coordinating all aspects of the park budget; being the main contact for all City departments; the hiring and
discharge of 400 seasonal team members and all associated paperwork, including payroll functions.

GOALS
• To operate the cash office in a manner to ensure high security. (Safety and Security)
• To process all purchase order requests in an efficient and timely manner. (Financial Stability)
• To process all hiring and discharge paperwork in an efficient and timely manner. (Financial Stability)
• To accurately account for all park revenues. (Financial Stability)

OBJECTIVES
• Hold two training sessions to increase team members’ awareness of new policies and procedures and to work on internal
improvements to provide better service to its internal guests (park cashiers).
• Maintain cash over/shorts at ($250).
• Process all purchase order requests within 2 business days.
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• Terminate and process all associated paperwork for seasonal team members by November 15 .
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability
# Of purchase orders submitted 62 75 75
# Of deposits 144 160 160
# Of deposit errors 36 4 4
# Of purchase orders processed in 2 days 57 72 72
% Of error free deposits 75.00% 98.50% 98.50%
% Of purchase orders processed within 2 days 91.90% 96.00% 96.00%
% Of change in cash over/short from prior year -66.60% -96.07% 0.00%
% Of change in error free deposits from prior year -11.76% 31.30% 0.00%
$ Of revenue accounted for $4,373,464.00 $4,577,300.00 $4,564,800.00
Total hourly labor (in dollars) $33,789.00 $24,778.00 $24,778.00
Cash over/short for fiscal year -$6,376.67 -$250.00 -$250.00

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