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DEPARTMENT / DIVISION FUND
PARKS & RECREATION – SENIORS GENERAL
PROGRAM NAME
SENIOR SERVICES
DESCRIPTION / MISSION
The NRH Senior Center provides recreational and educational programs and services that allow opportunities for seniors to stay
independent, active and social. Weekly activities are offered at the facility including numerous classes, programs, services,
special events, trips and entertainment. The NRH Senior Center records approximately 42,823 visits a year with the assistance of
an active volunteer program.
GOALS
• To improve the quality of life for seniors through health, wellness and recreational programs and services. (A Sense of
Community)
• To provide quality and affordable programs and services for seniors ages 55 and over. (A Sense of Community)
• To provide socialization opportunities to reduce social isolation. (A Sense of Community)
• To develop volunteer opportunities to augment the staffing levels at the center and to assist with community service projects.
(Financial Stability)
• To develop opportunities and collaborate with local business partners and organizations for assistance in sponsorships for
programs. (Financial Stability)
OBJECTIVES
• Continue staff training on the new program registration software Activenet.
• Increase existing business partnerships by 2%. Currently the center partners with 75 different businesses that help support
programs and special activities.
• Continue to manage the Senior Volunteer Program. The program identifies volunteer opportunities and include an application
process, training, responsibilities and volunteer hour accountability.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: A Sense of Community
# Of volunteers 203 152 152
# Of volunteer hours 11,463 hours 10,668 hours 10,668 hours
Amount of savings from volunteer hours ($7.25 per hour) $83,107.00 $77,343.00 $77,343.00
Goal: Financial Stability
Amount of donations $72,759.00 $75,250.00 $75,250.00
Cost per participant visits $2.21 $1.92 $1.92
Volunteers / FTE 68 51 51
Goal: Efficient, Effective Delivery of City Services
Total number of program participants and visitors 42,823 39,190 42,000
Average weekly number of programs offered 77 72 75
Average daily attendance 139 135 135
Total number of resident members 690 818 900
Total number of non-resident members 704 892 900
Goal: Positive City Image
Customer Satisfaction Rating (scale 1-5) 4.8 4.8 4.8

1. Based on budget divided by participant/visitor participants

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