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DEPARTMENT / DIVISION FUND
MUNICIPAL COURT – RECORDS GENERAL
PROGRAM NAME
COURT RECORDS
DESCRIPTION / MISSION
The Court Records Division is the primary customer service contact for the Municipal Court offices. This Division processes all
Class C offenses and ordinance violations issued within the City of North Richland Hills. This process includes receiving and
posting payments for fines, distribution of fines and court costs into state and local government accounts as required by State
Law, daily cash reconciliation, customer correspondence and scheduling of all court dockets to include: Bench Trials, Jury Trials,
Pre-Trials, Prosecutor Hearings, Attorney Hearings, Bond Hearings, Show Cause Hearings, Juvenile Hearings, Contempt
Hearings, Red Light Camera Appeals, Dangerous Dog Hearings, and Property Hearings. A representative from the Court Records
Division attends every court session and enters dispositions from court proceedings into the official court record. The Division
also maintains closed court cases in accordance with State archival policies.

GOALS
• To ensure compliance with departmental financial guidelines and Judicial Standing Orders. (Financial Responsibility)
• To seek and evaluate alternative programs to enhance customer service. (Positive City Image)
• To provide efficient and expeditious case flow management. (Positive City Image)
• To move towards a paper light Court. (Positive City Image)
OBJECTIVES
• Continue integration of Laserfiche Workflow for document imaging and case management.
• Implement Phone payment system for defendants.
• Manage dockets to ensure final disposition of cases is achieved in a timely and judicious manner.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability
$ Amount of Total Revenue $3,267,250 $2,577,538 $2,577,538
Total # of violations 20,123 16,150 16,150
Total # of payment transactions processed 17,172 13,836 13,836

Goal: Efficient and Effective Delivery of City Services
# Of payment transactions processed per clerk (3 FTE) 6,708 5,383 5,383
% Of violations entered manually 6.25% 6.02% 6.02%
# Of violations downloaded- Brazos 17,673 13,848 13,848
# Of violations entered manually 1,192 972 972
# Of probable cause affidavits entered manually 1,258 1,330 1,330
% Of cases set for court hearings/trials 40.00% 46.00% 46.00%
# Of cases set for hearings on dockets: 8,005 7,457 7,457
Prosecutor docket 953 881 881
Attorney docket 5,071 4,018 4,018
Trial docket 766 329 329
Show cause/juvenile docket/truancy/teen court 1,215 2,230 2,230
# Of cases dismissed after defensive driving completed 965 845 845
# Of defensive driving e-files processed 337 449 449
% Of DSC cases processed with e-file 35.00% 53.00% 53.00%
# Of cases dismissed after deferred disposition completed 7,833 6,118 6,118
# Of compliance dismissals/inspection/registration/ins/license 1,853 1,634 1,634
Total # of online payments processed (includes deferrals) 6,264 5,052 5,052
Total # of online deferrals processed 676 1,526 1,526
Total # of credit card payments processed in-house 4,962 4,025 4,025
% Of total payments by credit card (in person & online) 65.00% 66.00% 66.00%

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