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DEPARTMENT / DIVISION FUND
COMMUNICATIONS – CITICABLE GENERAL
PROGRAM NAME
CITICABLE
DESCRIPTION / MISSION
Citicable is North Richland Hill’s local government access channel. Citicable broadcasts municipal information 24 hours a day on
Charter Cable Channel 27, AT&T U-Verse Channel 99 and online through the City’s web site, www.nrhtx.com. Citicable’s mission
is to communicate current and relevant information about City meetings, services, events, goals and achievements to the citizens
of North Richland Hills. Citicable also assists city departments that require audio, video or other technical assistance.

GOALS
• To promote a positive image of the City and improve citizens’ awareness and understanding of their local government by
broadcasting local government meetings and other relevant government information. (Positive City Image)
• To encourage community participation and involvement by promoting upcoming public meetings and special events. (Sense of
Community)
• To encourage increased viewership of Citicable through the City’s web site and other online media. (Sense of Community)
• To maintain the quality of all broadcasts by properly maintaining video production equipment. (Positive City Image)

OBJECTIVES
• Broadcast 100% of City Council meetings and Planning & Zoning meetings on cable television and online; maintain video
archives of those meetings.
• Produce informational programs on a periodic basis with relevant city news and information.
• Advertise all public meetings and special events via informational pages and/or PSAs to encourage community participation.
• Provide audio and video assistance to other City departments.
• Schedule maintenance, calibration and replacement of video production and broadcasting equipment.

2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Positive City Image
# Of public meetings, events and announcements advertised on
video pager system 298 300 300
# Of public service announcements 25 80 80
# Of City Council meetings 22 22 22
# Of Planning & Zoning meetings 16 16 16
# Of Other Meetings (AV Support) 23 20 20
# Of special projects / events 12 22 22
% Of City Council and Planning & Zoning meetings broadcast 100.00% 100.00% 100.00%
% Of residents surveyed who said they get enough information
about city programs and services (Citizen Survey) N/A 85.00% N/A
Goal: Sense of Community
% Of special events promoted on Citicable 90.00% 95.00% 95.00%
Goal: Efficient and Effective Delivery of City Services
# Of times helped other departments with audio video projects 37 26 26
# Of hours - full time employees 2040 hours 2080 hours 2080 hours
# Of hours - part time employees 1026 hours 720 hours 1040 hours
% Of time broadcasting 24 hours on Charter Cable and AT&T U-
Verse 99.00% 99.00% 99.00%
% Of programming available for viewing online 100.00% 100.00% 100.00%
Average time spent producing each video page 0.50 hours 1.00 hours 1.00 hours
Average time spent on each PSA 34.00 hours 12.00 hours 12.00 hours
Average time spent on each public meeting 3.50 hours 2.50 hours 3.00 hours
# Of maintenance tasks performed 14 30 30

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