Page 338 - FY 19 Budget Forecast 91218.xlsx

INFORMATION TECHNOLOGY FUND

ADMINISTRATION DIVISION (119-180-15)

DEPARTMENT DESCRIPTION:
The Information Technology division is responsible for all information technology needs within the City of Keller.
Responsibilities include networking, network security, desktop computer support, desktop applications, printer
maintenance, departmental software application support, email, IP Telephony, security video camera support, cable
television production, cable television programming, audio visual support, public library patron/staff support, general
citywide communication, and the procurement of all hardware and software needs. Activities also include establishment
and implementation of appropriate policies and procedures related to information technology. In November 2002,
geographic information system (GIS) activities were transferred from the Public Works Department to Information
Technology. In October 2005, the Keller Public Library, internet services, cable television production, cable television
broadcasting, and audio visual services were transferred to Information Services. Information Technology provides
technical support to the Northeast Tarrant Communications Center (NETCOM) that provides dispatch, animal control,
and jail services to Westlake, Southlake, Colleyville and Keller.

DEPARTMENT/DIVISION GOALS:
1. Provide timely and efficient technical support services to all departments.
2. Ensure that all City software is properly licensed and documented.
3. Provide project management to all technology related projects within the City.
4. Maintain the City’s communication infrastructure to ensure reliable voice and data service to all City facilities.
5. Maintain a document imaging system to reduce physical file storage requirements and improve access to critical
information.
6. Assist the Administration department to continually review communication tools and advancements in technology and
respond to the needs of our citizens by fostering open, responsive, and accessible communications.

DEPARTMENT/DIVISION OBJECTIVES:
1. Increase productivity and decrease cost of providing city services through the implementation and support of
technology based services.
2. Maintain the Keller Technology Plan (KTP) as a prioritization and management tool for information technology (IT)
projects throughout the entire organization.
3. Maintain the City’s network/data center to reduce cost, eliminate duplication and improve performance of information
technology services.
4. Maintain comprehensive backups for all City servers, including offsite storage of all backup media.
5. Maintain the City’s cable television channel to provide quality programming that informs and educates Keller citizens
about city-related news.
SERVICE LEVEL ANALYSIS:
FY 2018-19
FY 2016-17 FY 2017-18 FY 2017-18 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Application/file/storage servers
supported/maintained* 33 36 33 30
Desktop/laptop computers 313 310 317 317
supported/maintained
Public Safety mobile data computers (MDC) 29 29 29 29
maintained
Printers Supported/maintained 67 67 65 61
Telephone handsets supported/maintained 330 330 330 330
Network equipment supported/maintained 75 75 79 82
Multi-function copy machines supported 16 16 16 16
Scanners supported/maintained 72 72 76 80
Tablet computers supported 79 80 79 83
Video security cameras
supported/maintained 198 198 198 198

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