Page 338 - Hurst FY19 Approved Budget

GENERAL SERVICES

510 ENTERPRISE FUND
0222 SUPPORT SERVICES

MISSION STATEMENT

The goal of the Support Services Division is to inform and engage the
public; and to provide building maintenance services and warehouse

functions in an efficient and customer service friendly manner.

DIVISION DESCRIPTION

The primary function of the Support Services Division is to inform and engage the
public through city publications, programs, social media, and the city website and
mobile app. Working with the City Council, City Manager, and other Departments, the
Division handles marketing and communications for the City including the Where We
Live magazine and mobile app, newsletters, brochures, website information, water
bill inserts, and annual reports. The Division is also responsible for developing and
maintaining media relations and community engagement programs such as the Hurst
101 Academy, the Youth in Government Program, and the Hurst Hearts Campaign.
Additional areas of citywide divisional support include mail processing and postage,
building maintenance, and warehouse functions.

PRIOR YEAR RESULTS & ACCOMPLISHMENTS

• Moved Retail, Restaurant and Business Guide to strictly online, saving money
that has now been invested in expanding the Where We Live magazine
• Won state awards for the magazine, website and Hurst Hearts video
• Won national awards for our website and Where We Live mobile app
• Mailed out more than 100,000 city publications including the Where We Live
magazine and annual report
• Created Work Life magazine for internal communication
• Restructured the Youth In Government program resulting in maximum
number of participation
• Assisted aquatics in creating water safety campaign cards for kids featuring
Finn, the safety sea turtle
• Reached over 16,000 subscribers with news and events from Hurst through our
GovDelivery email notification system

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