Page 160 - Azle City Budget 2019

DEPARTMENT UTILITY FUND ACCOUNT
Utility Billing 02-505
PURPOSE STATEMENT:
To provide accurate and efficient billing of customer utility accounts and collection of water, sewer, sanitation and storm
water fees. Utility Billing also provides cordial assistance and information for City Hall’s incoming telephone calls and
walk-in guests.

GOALS AND OBJECTIVES:

Continued staff training and development in utility billing/customer service and court areas.
Improve internal control process implementing new or enhancing existing policies and procedures.
Decrease the number of monthly account cutoffs.
Decrease the amount of monthly late notices.
Promote auto draft as a payment option to utility customers.

KEY POINTS OF PROPOSED BUDGET:
Personnel Services: Increase due to step increases, 3% cost of living adjustment, and increased benefit costs.
Contractual Services: Increase requested for increased credit card processing fees and computer system fees.

KEY INDICATORS OF PERFORMANCE: FY 16-17 FY 17-18 FY 18-19
Actual Estimate Projection

Walk-in customers 27,441 27,175 27,250
Service orders processed 4,037 3,800 3,850
Delinquent accounts disconnected 677 685 690
Total water accounts 5,334 5,450 5,528
Total sewer accounts 4,596 4,712 4,790
Percentage increase (decrease) in sewer accounts 4.62% 2.52% 1.65%
Percentage increase (decrease) of account cutoffs -8.50% 1.18% 0.73%

City of Azle 2018-2019 Budget 148