Page 177 - City of Arlington FY19 Adopted Operating Budget

General Fund

Scorecard
Communication & Legislative Affairs FY 2016 FY 2017 FY 2018 FY 2019
Key Measures Actual Actual Estimate Target
Action Center first call resolution 96% 97% 98% 97%
% of Action Center calls abandoned 13% 16% 10% 10%
Action Center calls answered 264,311 239,588 250,000 230,000
Legal deadlines met for City Council agenda posting 100% 100% 100% 100%
Percentage of citizens who agree they receive the info
they need when calling a City facility 62% 63% 64% 70%
% of priority bills with positive outcome for the City 75% 75% 75% 75%
Increase YouTube views to reach 500,000 views per
year 481,549 1,309,299 500,000 500,000
Increase Social Media Followers – FaceBook and
Twitter 31.3% 4.4% 25% 25%
Increase Visits to MyArlingtonTX.com and
Arlingtontx.gov (Baseline = 1,063,045 visits) 8.86% (1.9%) 25% 25%
Register birth records in the Record Acceptance
Queue from the State within one business day 98% 97% 97% 95%
Knowledge Services partnering with the Library to
provide courier services to branch locations 10% 25% 25% 25%
Ask Arlington App Downloads – based on percent of New Measure
population in FY 2017 1.39% 10% 10%
Ask Arlington App Satisfaction – Number of 5-star New Measure
ratings in FY 2017 278 500 500

Communication and Legislative Affairs Expenditures

Actual Budgeted Estimated Adopted
FY 2017 FY 2018 FY 2018 FY 2019
Office of Communication $ 847,355 $ 952,664 $ 952,158 $ 991,097
Action Center 995,220 1,023,228 1,083,065 1,055,495
Executive and Legislative Support 1,814,875 1,934,514 1,862,453 1,857,718
Intergovernmental Relations 164,052 158,292 158,010 158,292
TOTAL $ 3,821,502 $ 4,068,698 $ 4,055,687 $ 4,062,602

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2017 FY 2018 FY 2018 FY 2019
Authorized Positions 41 41 41 41

Personnel Services $ 3,121,496 $ 3,323,412 $ 3,306,494 $ 3,363,138
Operating Expenses 700,006 745,286 749,193 699,464

Capital Outlay - - - -
TOTAL $ 3,821,502 $ 4,068,698 $ 4,055,687 $ 4,062,602

2019 Adopted Budget and Business Plan 162 City of Arlington, Texas