Page 369 - CityofSouthlakeFY26AdoptedBudget

Departmental Performance Measure Definitions
The list of definitions reflects key performance measures for the City of Southlake’s departments. It is not
a complete list of all measures.
CITY MANAGER’S OFFICE
Bond Rating - Fitch / S&P / Moody’s
Overall Employee Engagement Mean (Gallup Q12)
Percent of citizens opinion on the overall quality of
life in Southlake - (Citizen Satisfaction Survey)
Risk - Financial Activity Monitoring
CITY SECRETARY’S OFFICE
Public Information Act requests processed within
five business days of receipt
Records stored digitally in the document repository - digitally to ensure governmental transparency
Laserfiche
Training hours for CSO staff
City-wide Records Management Training (Hours)
Appendix
This measure represents our financial viability
(creditworthiness).
This measure represents our organizations
overall employee engagement based on
Gallup’s Q12 Survey and is directly linked to
business outcome success.
This measure represents our citizens
satisfaction with their overall quality of life
while living in Southlake as collected on our
biennial Citizen Satisfaction Survey.
This measure represents the total number of
fraud incidents discovered through the internal
audit risk mitigation process.
This measure represents that the City
Secretary’s Office (CSO) complies with the
Public Information Act in oder to adequately
and efficiently respond to Open Records
Requests. They also work closely with the City
Attorney and Attorney General as necessary
and keeps the City Manager’s Office aware of
any potential concerns.
This measure represents that records are stored
as the City moves from paper to electronic
storage.
This measure represents the training hours
for the department that enhances overall
employee engagement.
This measure represents the records
management training that is provided city-wide
to ensure that staff complies with the adopted
plan.
FY 2026 City of Southlake | Budget Book 369