Page 252 - CityofGrapevineFY26AdoptedBudget

CRIME CONTROL & PREVENTION DISTRICT

DISPATCH
FY2025-26
ADOPTED OPERATING BUDGET
305-200-212

DIVISION DESCRIPTION
The Dispatch Division within the Crime Control and Prevention District (CCPD) Department is responsible for providing a
maximum of a 3-minute response time for Priority 1 calls for service, measured from the beginning of the telephone call
to the dispatch of the appropriate unit. The Division also provides a maximum of a 7-minute response time to dispatch
non-emergency calls for service and it conducts three education programs with the Citizen’s Police Academy, Grapevine-
Colleyville Independent School District and other service organizations.

FY25 DIVISION ACCOMPLISHMENTS
99.5% of all 9-1-1 calls answered in 15 seconds or less.
Participated in 4 community engagement events.

FY26 DIVISION GOALS AND OBJECTIVES
Provide a maximum of a 3-minute response time for priority 1 calls for service, measured from the beginning of the
telephone call to the dispatch of the appropriate unit.
Provide a maximum of a 7-minute to dispatch non-emergency calls for service.
Conduct three educational programs with the Citizen’s Police Academy, Grapevine-Colleyville Independent School
District and other service organizations.
Answer 90% of all 9-1-1 calls in 15 seconds or less (NENA standard)
Participate in 4 or more community engagement events.

PERFORMANCE INDICATORS

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