Page 147 - CityofArlingtonFY26AdoptedBudget

General Fund

Communication and Legislative Affairs Expenditures

Actual Budgeted Estimated Proposed
FY 2024 FY 2025 FY 2025 FY 2026
Office of Communication $ 1,301,364 $ 1,476,684 $ 1,383,782 $ 1,544,013
Action Center 1,367,009 1,376,670 1,371,661 1,354,120
Executive and Legislative Support 2,161,298 2,367,286 2,337,578 2,513,732
Intergovernmental Relations 152,143 169,292 116,668 118,292
TOTAL $ 4,981,814 $ 5,389,932 $ 5,209,689 $ 5,530,157

Scorecard
Communication & Legislative Affairs FY 2023 FY 2024 FY 2025 FY 2026
Key Measures Actual Actual Estimate Target
Action Center first call resolution 99% 99% 99% 99%
Percent of Action Center calls abandoned 13% 4% 6% 8%
Action Center calls answered 241,117 276,451 260,000 260,000
Legal deadlines met for City Council agenda posting 100% 100% 100% 100%
Percentage of citizens who agree they receive the info
they need when calling a City facility 58% 63% 63% 60%
Increase YouTube views to reach 3M views per year 2,637,078 4,637,377 3,500,000 3,000,000
Increase Social Media Followers – FaceBook,
Instagram and Twitter 16% 18% 10% 8%
Register birth records in the Record Acceptance
Queue from the State within one business day 98% 99% 99% 95%
Ask Arlington App Downloads – based on percent of
population 1% 0% 1% 1%
Ask Arlington App Satisfaction – Number of 5-star
ratings 306 329 300 300
Number of Spanish Posts 1,168 1,197 1,200 1,200
Growth of Spanish FB page 13,608 22,849 27,000 29,000
Views of Spanish videos 457,757 804,903 300,000 200,000
Increase Visits to MyArlingtonTX.com and
Arlingtontx.gov (Baseline = 2,522,316 entrances) 3,452,446 3,991,350 3,500,000 3,500,000

FY 2026 Proposed Budget and Business Plan 141 City of Arlington, Texas