Page 168 - FY 2025 Adopted Operating Budget and Business Plan

General Fund Return to Table of Contents

City-wide Budget Impacts
FY 2025 expenditures are impacted by a decrease to the city’s contribution to the Health Fund and a 2% across the board
compensation adjustment and other market pay adjustments that vary by job family effective October 2024.

Scorecard

Communication & Legislative Affairs FY 2022 FY 2023 FY 2024 FY 2025
Key Measures Actual Actual Estimate Target
Action Center first call resolution 99% 99% 99% 99%
Percent of Action Center calls abandoned 9% 13% 6% 6%
Action Center calls answered 245,512 241,117 260,000 260,000
Legal deadlines met for City Council agenda posting 100% 100% 100% 100%
Percentage of citizens who agree they receive the info
they need when calling a City facility 61% 58% 58% 60%
Increase YouTube views to reach 2M views per year 2,177,529 2,637,078 2,000,000 2,000,000
Increase Social Media Followers – FaceBook,
Instagram and Twitter 2.38% 16% 13% 10%
Register birth records in the Record Acceptance
Queue from the State within one business day 100% 98% 95% 95%
Ask Arlington App Downloads – based on percent of
population 1% 1% 1% 1%
Ask Arlington App Satisfaction – Number of 5-star
ratings 242 306 310 300
Number of Spanish Posts 1,503 1,168 1,200 1,200
Growth of Spanish FB page 4,521 13,608 20,000 25,000
Views of Spanish videos 198,218 457,757 200,000 200,000
Increase Visits to MyArlingtonTX.com and New Measure
Arlingtontx.gov (Baseline = 2,522,316 entrances) in FY 2023 3,452,446 3,400,000 3,500,000

Communication and Legislative Affairs Expenditures

Actual Budgeted Estimated Adopted
FY 2023 FY 2024 FY 2024 FY 2025

Office of Communication $ 1,139,684 $ 1,403,042 $ 1,372,970 $ 1,476,684
Action Center 1,061,258 1,337,200 1,358,717 1,382,619

Executive and Legislative Support 1,977,686 2,187,923 2,191,857 2,367,286
Intergovernmental Relations 145,893 155,292 155,292 169,292
TOTAL $ 4,324,520 $ 5,083,457 $ 5,078,836 $ 5,395,881

FY 2025 Adopted Budget and Business Plan 159 City of Arlington, Texas