Page 136 - FY 2025 Adopted Operating Budget and Business Plan

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Public Safety Scorecard

FY 2022 FY 2023 FY 2024 FY 2025
Dept. Key Measures
Actual Actual Estimate Target
Fire 9-1-1 calls answered within 10 seconds 90.39% 92% 90% 90%
Fire Fire P1 and P2 (emergency) calls dispatched
within 25 seconds (average) 16.38 13.04 25.00 25.00
Fire Fires – Turnout Time Objective = 80 seconds New
(1:20) Measure
in FY 2023 0:55 0:56 1:20
Fire Emergency Medical Service – Turnout Time New
Objective = 60 seconds (1:00) Measure
in FY 2023 0:50 0:48 1:00
Fire Other – Turnout Time Objective = 80 seconds New
(1:20) Measure
in FY 2023 0:53 0:56 1:20
Fire All Calls – Travel Time Objective = 240 seconds New
(4:00) Measure
in FY 2023 5:57 5:29 4:00
Fire Fire – Response Time Objective = 320 seconds New
(5:20) Measure
in FY 2023 5:30 5:21 5:20
Fire Emergency Medical Service – Response Time New
Objective = 300 seconds (5:00) Measure
in FY 2023 5:31 5:17 5:00
Fire Other – Response Time Objective = 320 seconds New
(5:20) Measure
in FY 2023 6:25 5:55 5:20
Police Police Priority 0 (emergency) calls dispatched
within 2 minutes (average) New Measure in FY 2025 2
Police Call Response time to priority 1 calls (From Call is
taken by Dispatch to First Unit on Scene) 13.13 12.35 11.91 13.14
Police Citizen satisfaction with police services [annual
survey] 79% 68% 75% 75%
Police Unit Response Time (From First APD Unit is
dispatched to First Unit on Scene) 8.05 7.9 8.2 8.1
Fire Percent of Outdoor Warning Sirens Successfully
Tested 63.75% 92% 50% 50%
Fire Fire Prevention Business Inspections 14,033 12,674 15,500 16,000
Fire Fire Prevention Business Violations Addressed 3,878 3,244 2,172 2,250
PDS Percent of routine food establishment inspections
completed on time 70% 86% 93% 90%
PDS Percent of non-compliant gas well site
components corrected within 2 days following
notification to operator 100% 100% 100% 100%
PWK Percent of City maintained drainage inlets
inspected compared to goal of 10,804 100% 100% 53% 100%
PWK Percent of concrete channels inspected compared
to goal of 337 100% 100% 61% 100%

FY 2025 Adopted Budget and Business Plan 127 City of Arlington, Texas