Page 164 - GFOA Draft 2
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CITY OF SAGINAW
GOALS, OBJECTIVES, AND PERFORMANCE MEASURES
2022-2023
INFORMATION TECHNOLOGY
GOAL: To provide assistance to all city departments related to computer and telephone service.
City Strategy FY 2021-2022 FY 2021-2022 FY 2022-2023
Department Goal Department Achievement Department Goal
Maintain a
financially
sound city Continue to update existing network Installed new remote system for Rollout new RMS system along with
providing as needed trouble ticket monitoring car remote VPN software
superior
services
LONG TERM OBJECTIVES
Establish and maintain a computer equipment replacement schedule.
Manage telephone service contracts for all city departments.
2018-2019 2019-2020 2020-2021 2021-2022 2022-2023
Performance Measures
Actual Actual Actual Actual Budget
Number of telephones 147 170 177 190 194
Number of trouble tickets 350 238 214 200 270
Information Technology
400
350
300
238
214
200 190 200
177
170
147
100
0
2018-2019 2019-2020 2020-2021 2021-2022
# of Telephones # of Trouble Tickets
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