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ADOPTED | BUDGET

Municipal Court

Who we are

The mission of the North Richland Hills Municipal Court is to serve its citizens and guests in a courteous, efficient
and professional manner. The court and it’s officers are dedicated to the principles of administering a fair and
efficient system committed to respect and equality while ensuring public trust and confidence in the judicial
system.

What do we do

1 Provide excellent customer service 5 Timely case processing for customer efficiency
2 Provide safety and security in the Court 6 Provide a quad city Teen Court program
3 Seek and evaluate alternative programs 7 Maintain compliance of active warrants
4 Provide a consistent level of case resolution 8 Work with Judge and Pros for efficient justice

Council Priorities

Quality Community Development & Revitalization x Sense of Community
Efficient & Effective Transportation System Targeted Economic Development
x Safety and Security Local & Regional Leadership
x Financial Stability x Efficient & Effective Delivery of City Services
x Positive City Image

FY 2021‐22 Top Accomplishments Goals & Measures

 The Court, under the direction of the Supreme Court and the Office of Court Administration, reviewed and maneuvered
through 11 more of 47 Supreme Court orders and multiple mandates from the OCA to continue our case processing and
specialized hearings throughout the stages of the pandemic. As mandated, and as the health conditions change, the
Court continues to create intricate operating plans approved by the Judge.

 The Court halted all "in person" hearings in March 2020 due to the pandemic and to date continues to conduct the
majority of our hearings virtually using the Zoom platform procured through the Office of Court Administration. This
platform, along with additional payment options, electronic processes and court text reminders have proven to increase
appearance rates allowing defendants to participate in court processes without undue hardships.

 In an effort to stay within the Supreme Court mandate of limiting "in person" hearings, and most importantly
to keep youth and the community safe, the Court continues to conduct Teen Court virtually. The Quad City
Teen Court has remained active without interruption throughout the pandemic, and allows participants
ordered to Teen Court to be processed virtually and complete their sentencing through alternative means.

 The Court continues to invest in our Team by providing and completing additional training sessions focused on
Leadership and Customer Service. We acknowledged our Team was experiencing unprecedented stressors from the
pandemic and supported them through advanced Leadership Training, Team Evaluation Training and Progressive
Customer service training. The Administrator is now a facilitator for both TCCA and TMCEC education conferences.

 The Marshal's Division continues to enhance security through our Security Committee, expand programs such
as search engines and License Plate Readers to increase Marshal visibility for warrant compliance. The
Marshals continue mutual aid to NRH PD and outside agencies, including, but not limited to warrant services,
assistance with investigations, special events security such as designated warming centers and elections.

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