Page 219 - FortWorthFY23AdoptedBudget

Special Revenue Fund

Summary of Services and Performance Measures

FY21 FY22 FY23
Key Measures Actual Actual Target Desired Level

Customer Experience

Average Net Promotor Score achieve average for PED WRMC: 74% 74% 75% 75%
(%) FWCC: 61%

Customer Service score for ODE (%) 100% 100% 90% 90%
Customer Service score for ETF (%) 52% 93% 90% 90%
Social Media presence across all platforms by WRMC 29% 14.27% 20% 20%
(%)
Social Media presence across all platforms for FWCC 17% 9.28% 20% 20%
(%)

Financial Performance

Reliance on hotel occupancy tax revevue for PED
operations %) 27.89% 24.9% Under 35% Under 35%

Process Improvement
Revise/Review/Improve at least four (4) business
processes per fiscal year (#) 80% 100% 100% 100%
WRMC-4; FWCC-4;Fin/Admin-4; ODE-2; ETF-2

People Development

Team members engaged in professional development
activity per fiscal year (WRMC %) 100% 100% 100% 100%

Team members engaged in professional development
activity per fiscal year (FWCC %) 100% 100% 100% 100%

Team members engaged in professional development
activity per fiscal year (Admin %) 100% 100% 100% 100%

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