Page 219 - CityofColleyvilleFY23AdoptedBudget

Performance Measures & Vital Statistics

FY 2023
Performance Measures FY 2018 FY 2019 FY 2020 FY 2021 FY 2022
Target
Percentage of product
requests completed on time- 95% 95% 85% 100% 86% 95%
GIS

Percentage of broadcast
uptime 99.999% 99.998% 99% 99% 99% 99%

Percentage of work orders 92% 95.97% 95.% 94% 67% 95%
completed on time

Percentage of network data
and telecommunications 99% 99.998% 99% 99% 99% 99%
uptime

Percentage of IT work plan
projects completed on time 100% 100% 100% 100% 84% 100%

Percentage of data backup 97% 95.247% 100% 96% 100% 100%
success

FY 2023
Vital Statistics FY 2018 FY 2019 FY 2020 FY 2021 FY 2022
Estimate

Total number of equipment
pieces maintained by N\A 629 643 643 758 ~850
department

5-Year Outlook
The Information Systems Management vision is to help the City of Colleyville be the city of choice for its current and future citizens
by deploying technology that communicates outward more effectively, integrating innovative applications to improve the way we
serve our citizens, creating an environment driving advancement through the use of new technologies, and becoming a
collaborative partner, with city employees and citizens alike, to develop more effective, ef cient, and secure strategies for each
department’s unique brand of service.

Technology is constantaly shifting bring forth new opportunities and challenges alike. The I.S.M. department will need to employ
personnel able to rapidly visualize, adapt, learn, deploy, and teach change throughout the city. As the I.S.M. department is
expected to create ef ciencies between each departmental unit through the use of improved technology, the workload within the
ISM department will continue to considerably increase. This will require further resource assignment/reallocation, proactive project
consultation/integration procedures, and transformative change management solutions implemented as appropriate.

Depar tmental Speci{c Objectives
Description Timeline Strategic Goal Link

City of Colleyville | Budget Book 2023 Page 219