Page 284 - Bedford-FY22-23 Budget

Goals

Revitalization
Revitalize the capability of the Bedford Information Technology department to act as a trusted partner for all city
departments.

Economic Vitality
Ensure the data security and availability of all city functions.
Transformation
Upgrade and replace all out of date hardware in the city to improve productivity in all departments.
Organizational Excellence
Continue to strive to provide helpful, timely support for all technological needs of the City of Bedford's staff.

Performance Measures

ACTUAL TARGET PROJECTED TARGET
MEASURE TYPE
20/21 21/22 21/22 22 /23

Number of Service Requests INPUTS 1,450 1,500 1,500 1,500

Number of Servers Managed INPUTS 31 35 37 37
Number of PC Clients Managed INPUTS 370 365 379 380
Number of Mobile Devices Managed INPUTS 127 200 150 200

Network Service Uptime EFFICIENCY N/A N/A 96% 99%

Tier 1 Application Uptime EFFICIENCY N/A N/A 97% 99%
Division Budget as a % of General Fund EFFICIENCY 2.50% 1.91% 1.93% 2.62%
Percent of staff completing
Cybersecurity training within 30 days of EFFICIENCY N/A 100% 97% 100%
hire

EFFECTIVENESS
Service Request Satisfaction Rate N/A 100% 85% 90%
& OUTCOMES

N/A - New Measure

City of Bedford, TX | Adopted Budget FY 2023 Page 284