Page 228 - Microsoft Word - FY 2021 tax info sheet

CUSTOMER SERVICES DEPARTMENT
ADMINISTRATION DIVISION (200-71-711)

SERVICES PROVIDED: (CONTINUED)
# of credit card draft payments (000's) 35,163 35,000 46,000 46,700
Total amount of credit card draft $5,732 $5,500 $6,605 $6,700
payments (000's)
# of bank draft payments (000's) 27,603 28,000 38,230 39,000
Total amount of bank draft payments $4,498 $4,300 $5,893 $6,000
(000's)

FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21 Adopted
PERFORMANCE INDICATORS Actual Budget YE Proj. Budget
Average monthly water customers billed 15,904 16,200 15,983 16,200
Average monthly sewer customers billed 13,643 13,700 13,600 13,800
Average monthly drainage customers 15,311 15,400 15,350 15,380
billed
Average monthly garbage customers billed 14,532 14,600 14,575 14,775

Average water usage per customer 14,884 12,000 13,280 13,400
Average water bill per customer $97.97 $82.50 $88.97 $80.00
Average water revenue 1,000 gallons $6.58 $6.90 $6.70 $7.00
billed
Average sewer bill per customer $45.55 $46.00 $44.94 $45.00
Average drainage bill per customer $8.06 $8.10 $8.06 $8.00
Average garbage bill per customer $14.00 $13.50 $16.87 $17.00
Average daily phone inquires 124 120 136 140

EXPENDITURE SUMMARY

FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21 Adopted Budget
EXPENDITURES BY CATEGORY: Actual Budget YE Proj. Budget Variance ($)
Personnel services $ 525,804 $ 545,636 $ 551,036 $ 571,482 $ 25,846
Operations & maintenance 67,298 74,974 70,020 72,070 (2,904)
Services & other 475,792 524,340 474,893 520,451 (3,889)
Capital outlay – – – – –

TOTAL $ 1,068,893 $ 1,144,950 $ 1,095,949 $ 1,164,003 $ 19,053

PERSONNEL SUMMARY
(Full-time Equivalent Positions - Includes Vacant Positions)

FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21 Adopted Budget
BY POSITION TITLE: Actual Budget YE Proj. Budget Variance ($)
Utility Billing Manager 1.00 1.00 1.00 1.00 -
Senior Accountant 1.00 1.00 1.00 1.00 -
Utility Billing Supervisor 1.00 1.00 1.00 1.00 -
Utility Billing Representative 4.00 4.00 4.00 4.00 -

TOTAL 7.00 7.00 7.00 7.00 -

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