Page 79 - City of Colleyville FY22 Adopted Budget

City Secretary’s Office

FY 2022 Department Business Plan

Department Description

The City Secretary is responsible for the legislative operations of
the City and serves as the official records management officer.
In this role, the office is accountable for the integrity, protection,
compliance, availability, retention, disposition, and transparency
of all City records in accordance with the Texas State Library and
Archives Commission Records Retention Schedules.

The City Secretary’s Office (CSO) is a Citywide information and
document resource to the City Council, City departments,
residents, and the public. The CSO is a direct link between
community and government, and pledges to provide exemplary customer service in a
professional, courteous, impartial, and transparent manner and to promote the standards of
integrity, communication, excellence, and transparency while also promoting the City Council’s
Strategic Plan.

Core Services

The City Secretary performs duties set forth by the City Charter, ordinances, federal and state
laws and administrative direction. To successfully accomplish these duties, the City Secretary
is responsible for the following core services:

1. Provide Professional and Courteous Customer Service
2.1 - Provide Responsive, efficient city services
6.2 - Establish a culture of mutual trust and respect

Although small, the CSO supports both internal and external
customers and is responsible for core services which are of
significant interest to all residents. These services include:

 Receiving citizen concerns and resolving same in a
professional and confidential manner;
 Providing access to public documents;
 Serving as staff liaison to boards, commissions,
and committee members;
 Conducting research;

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