Page 44 - Burleson FY22 City Budget

Operational
Excellence
FOCUS A REA 1
OBJECTIVE
To make the City of Burleson a
community of choice by providing
outstanding customer service;
leveraging technology to be an
efficient and responsive organization;
being financially responsible; and
focusing on transparency throughout
the organization.
G OA L 1 :
Develop a high-performance and diverse
workforce by attracting and retaining the
very best employees; providing a
competitive salary and
benefits package; maximizing employee
training and educational opportunities.
G OA L 2 :
Improve the efficiency and productivity
of operations through the use
of technology, innovation and continual
business process improvement.
G OA L 3 :
Deliver high-quality service to external
and internal customers by providing an
outstanding customer
experience; regularly seeking feedback
from citizens and employees through
surveys, public forums and other outreach
methods; and offering convenient
methods for conducting business with the
city.
G OA L 4 :
Be a responsible steward of the city’s
financial resources by providing rates
and fees that represent a strong value to
our citizens; providing timely, accurate
and transparent financial reporting; and
utilizing long-range planning.
G OA L 5 :
Foster a collaborative organization, both
internally and externally, by maintaining
an open dialogue between all city
departments along with local, regional,
38 state and federal partners.