Page 182 - FY 2021-22 ADOPTED BUDGET

DIVISION SUMMARY FY 2021-22 BUDGET

Function Department Division Account
STAFF SERVICES INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 01-23-01

DIVISION DESCRIPTION:
The Information Technology Activity was created in the 2003-04 Budget. The Director of Information Technology assists in the daily operations of City divisions
by providing maintenance support for computer applications, data, and databases City-wide. The Director is responsible for IT asset management, software
distribution, server administration, desktop support, e-mail support, and internet and intranet services. The Director supports and maintains the City's fiber optic
and ethernet networks and facilities. The Director works to strengthen procurement opportunities through volume purchasing. The IT Director is also

responsible for evaluating and supporting the City's telephone systems, websites, and servers. In the 2017-18 Budget, an Assistant Director position was added
to the department.

CITYWIDE CORE TENANT(S) SUPPORTED:
• Services, Programs, and Projects: The City of Benbrook will provide services, programs, and projects that enhance quality of life.
DIVISION GOALS:
• To protect the city's network from cyber security threats.
• To administer and coordinate data processing and computer related activities and services within the organization.
• To assist employees in utilizing the latest software.

• To provide, update, and monitor the City's website.
• To manage, maintain, and upgrade the City's information technology and telecommunications infrastructure.
• To develop and implement an "e-government" strategy and architecture for the City to enhance the delivery of City services by
more effectively linking government with citizens and businesses.

DIVISION OBJECTIVES:
• To ensure the city’s data is backed up and monitor cyber security threats.
• To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
• To administer and coordinate data processing and computer related activities and services within the organization.
• To provide software training to employees.
• To assist in updating the City's website.

• To manage and maintain the telephone system for City facilities and users.
DIVISION MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED
2018-19 2019-20 2020-21 2021-22
Percent of Budget Expended 96.0% 101.3% 99.1% 100.0%

Software Training Sessions Held 12 12 12 12
Percentage of Employees with Computer, Network, and Email Access 100.0% 100.0% 100.0% 100.0%
Percentage of Help desk tickets answered 100.0% 100.0% 100.0% 100.0%
138
Days City's Telephone System Down Due to Technical Difficulties None None 1.50 None
Days City's Website Down Due to Technical Difficulties None None None None