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Scorecard
Communication Services Fund FY 2019 FY 2020 FY 2021 FY 2022
Key Measures Actual Actual Estimate Target
Fire P1 and P2 Calls Dispatched within 25 Seconds
(average) 14.95 15.14 25.00 25.00
Police E and P1 (emergency) calls dispatched within 2
minutes (average) 1.98 1.75 2.00 2.00
9-1-1 calls answered within 10 seconds 92.26% 92.9% 90% 90%
Police E and P1 (emergency) calls dispatched within
120 seconds 81.76% 83.68% 80% 80%
Workload Measures
9-1-1 Dispatch Center Calls for Service (Calls from 9-1-
1 Phone Switch) 378,305 376,047 380,000 430,000
Police Calls for Service Handled and Processed by PD
Dispatch 334,612 285,797 232,000 25,000
Emergency Calls 1,299 1,122 1,300 1,500
Priority 1 Calls 76,492 68,437 64,200 70,000
Priority 2 Calls 53,736 48,514 45,000 52,000
3
Priority Calls 203,085 167,724 122,000 125,000
Officer Initiated (not included in total) 61,015 55,103 36,240 37,000
Ambulance Dispatched Calls for Service 57,536 56,563 62,400 65,000
Fire Dispatched Calls for Service 46,457 43,971 51,250 53,000
Fires 3,493 3,284 3,400 3,800
Emergency Medical Service 36,992 34,511 38,000 40,000
Other 5,972 6,176 10,000 5,000
Dispatched Animal Services After-Hours Calls for
Service 1,340 969 800 9,000

Communication Services Fund

Actual Budgeted Estimated Adopted
FY 2020 FY 2021 FY 2021 FY 2022
Administration $ 1,591,112 $ 1,743,376 $ 1,745,373 $ 1,785,062
Dispatch 9,497,335 8,934,394 8,859,514 10,222,374
TOTAL $ 11,088,447 $ 10,677,770 $ 10,604,887 $ 12,007,436

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2020 FY 2021 FY 2021 FY 2022
Authorized Positions 111 111 111 113

Personnel Services $ 7,869,608 $ 7,578,145 $ 7,532,759 $ 8,921,120
Operating Expenses 3,218,839 3,099,625 3,072,128 3,086,316
Capital Outlay - - - -
TOTAL $ 11,088,447 $ 10,677,770 $ 10,604,887 $ 12,007,436

FY 2022 Adopted Budget and Business Plan 235 City of Arlington, Texas