Page 224 - Keller Budget FY21

CUSTOMER SERVICES DEPARTMENT
ADMINISTRATION DIVISION (200-710-01)

SERVICES PROVIDED: (CONTINUED)
# of credit card draft payments (000's) 29,059 32,508 34,900 35,000
Total amount of credit card draft
payments (000's) $5,006 $4,772 $5,468 5,500

# of bank draft payments (000's) 25,078 27,393 27,290 28,000
Total amount of bank draft payments
(000's) $4,362 $3,968 $4,241 $4,300

FY 2020-21
FY 2018-19 FY 2019-20 FY 2019-20 Adopted
PERFORMANCE INDICATORS Actual Budget YE Proj. Budget
Monthly average billing:
Average monthly water customers billed 15,793 16,000 15,800 16,200
Average monthly sewer customers billed 13,520 14,000 13,600 13,700
Average monthly drainage customers
billed 15,211 15,600 15,300 15,400
Average monthly garbage customers billed 14,449 14,800 14,500 14,600
Average water usage per customer 12,899 8,000 11,900 12,000
Average water bill per customer $84.53 $65.00 $82.27 $82.50
Average water revenue 1,000 gallons
billed $6.98 $8.00 $6.89 $6.90
Average sewer bill per customer $46.99 $49.00 $45.84 $46.00
Average drainage bill per customer $8.03 $9.00 $8.05 $8.10
Average garbage bill per customer $13.01 $13.60 $13.51 $13.50
Average daily phone inquires 130 120 123 120

EXPENDITURE SUMMARY

FY 2020-21
FY 2018-19 FY 2019-20 FY 2019-20 Adopted Budget
EXPENDITURES BY CATEGORY: Actual Budget YE Proj. Budget Variance ($)
Personnel services $ 504,801 $ 511,360 $ 524,283 $ 545,636 $ 34,276
Operations & maintenance 70,993 77,287 74,564 74,974 (2,313)
Services & other 447,290 448,754 490,489 524,340 75,586
Capital outlay – – – – –

TOTAL $ 1,023,084 $ 1,037,401 $ 1,089,336 $ 1,144,950 $ 107,549

PERSONNEL SUMMARY
(Full-time Equivalent Positions - Includes Vacant Positions)

FY 2020-21
FY 2018-19 FY 2019-20 FY 2019-20 Adopted Budget
BY POSITION TITLE: Actual Budget YE Proj. Budget Variance ($)
Utility Billing Manager 1.00 1.00 1.00 1.00 -
Senior Accountant 1.00 1.00 1.00 1.00 -
Utility Billing Supervisor 1.00 1.00 1.00 1.00 -
Senior Customer Service Representative 1.00 1.00 1.00 1.00 -
Customer Service Representative 3.00 3.00 3.00 3.00 -
TOTAL 7.00 7.00 7.00 7.00 -

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