Page 142 - Colleyville FY21 Budget

9. Enhance and Maintain Neighborhoods and Commercial Property through Effective Code
Enforcement
4.1 – Protect Colleyville’s semi-rural residential character

Code Enforcement proactively identifies and is responsible for facilitating community
compliance with city codes including zoning, environmental, health and safety, nuisance,
signage, landscaping, tree preservation, and building codes for both residential and
commercial properties.

10. Process all Open Records Requests
1.3 - Assure convenient access to public information
Records personnel processes all open records requests according the legal guidelines set
forth by the Texas Open Records Act and the Attorney General’s rulings. Records personnel
manage all police records including distribution, data entry, record sealing, expunctions,
and other required reporting processes in strict adherence to the Department of Public
Safety Uniform Crime Reporting guidelines and the Texas State Library Standards for
Records Retention.

11. Provide Telephone and Walk-in Reception of all Citizen Requests for Service
2.1 – Provide responsive, efficient city services
Records personnel conduct initial intake for police services requests. Staff provides general
service information, routes non-emergency service calls to NETCOM dispatch and provides
community services such as fingerprinting, medication disposal, solicitation permit
processing, and animal permits.

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