Page 213 - City of Bedford FY21 Budget

Fund: Water & Sewer
Department: Administrative Services
Division: Customer Service

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
18/19 19/20 19/20 20/21
INPUTS
# of Water Customers 23,246 23,240 23,250 23,260
# of Meter Reads 183,155 182,500 182,400 183,168
# of Gallons Billed 2,178,095 1,950,000 2,100,000 2,150,000
# of Gallons Purchased 2,122,155 2,200,000 2,207,041 2,210,000
# of Service Orders 6,929 3,300 3,300 3,400
OUTPUTS
Water Revenue $13,239,907 $13,780,000 $14,043,888 $14,864,242
Sewer Revenue $8,599,831 $9,060,000 $8,572,951 $9,516,245
Water Purchased $7,774,330 $7,500,000 $7,500,000 $8,322,870
# of Connects & Disconnects 3,035 2,600 2,750 3,300
# of Payments Received 161,933 163,000 164,000 168,000
# of Utility Bills Processed 180,097 179,200 179,200 180,100
EFFICIENCY
Division Budget as a % of Water & Sewer Fund 3.34% 2.98% 2.79% 2.62%
Water Revenue per Capita $260.50 $278.23 $283.57 $299.45
EFFECTIVENESS & OUTCOMES
Water Purchased Cost as a % of Total Water Revenue 58.72% 54.43% 53.40% 55.99%
# of Delinquent Notices 15,888 15,600 15,600 16,000
% of Manual Payments vs Automated Payments 2% 12% 12% 5%

184