Page 210 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
FINANCE – Water Department UTILITY
PROGRAM NAME
WATER DEPARTMENT PROGRAM
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability continued
Number of e-bill notifications 63,200 66,773 67,000
Number of bills corrected 24 15 15
Cost of Billing Services $596,701.00 $620,477.00 $622,198.00
Cost of printing and mailing service (budgeted in I. S.) $25,729.00 $32,350.00 $32,350.00
Cost per bill/delinquent notice $2.15 $2.23 $2.24
Cost to print and mail a bill/delinquent notice $0.09 $0.12 $0.12
% Of cycles mailed on schedule 100.00% 100.00% 100.00%
% Of accuracy of bills mailed 99.99% 99.00% 99.00%
Amount written off over 90 days $53,172.00 $90,000.00 $90,000.00
Amount of write offs collected, over 90 days $12,494.00 $23,452.00 $23,452.00
% Of collections on write offs over 90 days 23.50% 26.10% 26.10%

Metering
Goal: Financial Stability
Number of service workers 3 3 3
Number of employees (FTEs) 4 4 4
Number of meters read 264,170 264,170 264,170
Number of work orders completed 19,816 21,000 21,000
Number of meters inspected 9,659 10,000 10,000
Cost of metering service $509,816.00 $545,315.00 $551,922.00
Cost per meter read $1.93 $2.06 $2.09
% Billing cycles read on schedule 100.00% 100.00% 100.00%
% Of investigations completed prior to billing 100.00% 100.00% 100.00%
% Of customer/billing investigations to meters read 4.00% 4.00% 4.00%
Days to respond to customer investigations 1 day 1 day 1 day

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