Page 222 - Keller FY20 Approved Budget

CUSTOMER SERVICES DEPARTMENT
ADMINISTRATION DIVISION (200-710-01)

SERVICE LEVEL ANALYSIS: (CONTINUED)
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted
PERFORMANCE INDICATORS Actual Budget YE Proj. Budget
Monthly average billing:
Average monthly water customers billed 15,626 14,000 15,752 16,000
Average monthly sewer customers billed 13,324 15,550 13,470 14,000

Average monthly drainage customers billed 15,033 14,500 15,172 15,600
Average monthly garbage customers billed 14,272 12,000 14,413 14,800

Average water usage per customer 14,687 8,175 8,485 8,000
Average water bill per customer $93.38 $65.00 $63.93 $65.00

Average water revenue 1,000 gallons billed $6.36 $6.99 $7.53 $8.00
Average sewer bill per customer $66.18 $48.66 $48.91 $49.00

Average drainage bill per customer $8.00 $7.00 $8.03 $9.00
Average garbage bill per customer $12.00 $13.10 $13.01 $13.60
Average daily phone inquires 67 70 72 74

EXPENDITURE SUMMARY

FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted Budget
EXPENDITURES BY CATEGORY: Actual Budget YE Proj. Budget Variance ($)
Personnel services $ 485,712 $ 506,462 $ 507,575 $ 511,360 $ 4,898

Operations & maintenance 72,986 82,870 82,870 77,287 (5,583)
Services & other 490,379 446,437 446,437 448,754 2,317

Capital outlay – – – – –
TOTAL $ 1,049,077 $ 1,035,769 $ 1,036,882 $ 1,037,401 $ 1,632

PERSONNEL SUMMARY
(Full-time Equivalent Positions - Includes Vacant Positions)

FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted Budget
BY POSITION TITLE: Actual Budget YE Proj. Budget Variance ($)
Utility Billing Manager 1.00 1.00 1.00 1.00 -
Senior Accountant 1.00 1.00 1.00 1.00 -

Utility Billing Supervisor 1.00 1.00 1.00 1.00 -
Senior Customer Service Representative 1.00 1.00 1.00 1.00 -
Customer Service Representative 3.00 3.00 3.00 3.00 -

TOTAL 7.00 7.00 7.00 7.00 -

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