Page 216 - Keller FY20 Approved Budget

UTILITY ADMINISTRATION
UTILITY ADMINISTRATION (200-700-01)

DEPARTMENT DESCRIPTION:
The functions of Water and Wastewater Administration are under the direction of the Director of Public Works. The Division is
responsible for all utility operations, utility customer service, water production, water distribution, wastewater collection, and
environmental services.

DEPARTMENT/DIVISION GOALS:
1. Continuously review work processes to determine efficiency improvements and cost reduction opportunities.
2. Ensure that all staff is appropriately credentialed and provided professional development opportunities.
3. Effectively manage and supervise the Water, Wastewater, MSC Operations, and Environmental Services divisions.
4. Review budgets monthly to ensure cost containment and adherence to policies.
5. Manage the water conservation program.
6. Administer the cross-connection control program.
7. Coordinate the annual mosquito control program for sample testing, spraying, and public education activities.
8. Document and ensure that all local, State and Federal water standards are being met.

DEPARTMENT/DIVISION OBJECTIVES:
1. Coordinate and review the AWIA Emergency Response Plan.
2. Coordinate and review the AWIA Risk & Resilience Assessment.
3. Reorganize the department to ensure operations divisions have dedicated and proper engineering oversight.

SERVICE LEVEL ANALYSIS:
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Customer Service Inspections (CSI) 468 250 450 450
Backflow devices tested 2,192 1,600 2,000 2,000
Mosquito samples collected and tested 87 80 80 80
Mosquito spraying events conducted 7 6 7 7

PERFORMANCE INDICATORS
% of Double Positive Mosquito test sites 1 0 0 0
% of CSI plan being met 100 100 100 100

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