Page 69 - Hurst FY20 Approved Budget

City of Hurst
Code of Ideals

The employees of the City of Hurst have worked together to identify guiding principles that focus
attention on exemplary customer satisfaction. We hold these principles as universal and essential to our
success, which we establish as our Code of Ideals.

This Code of Ideals will serve as the philosophical cornerstone to guide our interactions with anyone
who lives, works, shops, or plays in our City, or relies on the services we provide. It is the heart of those
characteristics that we all agree comprise the best in an organization and ourselves.

HONESTY – We will be fair and honest in our relations with customers, striving to achieve the
highest level of integrity and trustworthiness.

RESPECT – We will be respectful, courteous, and understanding of our customers’ needs and
will always treat them as we would want to be treated.

DEDICATION – We will hold ourselves accountable to ensure that services are provided to the
best of our ability in a responsible, dependable,
and timely manner.

TEAMWORK – We are part of a Team on many
levels. Employees of the City of Hurst are
motivated, cooperative, and dedicated Team
players. We assume a sense of responsibility for
our actions to ensure our success as individuals,
as Departments, and as a City.

PROFESSIONALISM – We will strive to
demonstrate competency, knowledge, and
efficiency in our jobs that exceeds the expectations
of our customers.

POSITIVE ATTITUDE – We are willing to
demonstrate a spirit of friendly customer service by providing helpful and responsive assistance
in a caring and considerate manner.

WORK ENVIRONMENT – We are committed to safety as the foundation of a clean, secure work
environment that is conducive to an enjoyable work experience. We will continually work to
improve ourselves and the delivery of our services through training, innovation, and a
commitment to excellence.

We hold the Code of Ideals as the key that unlocks our potential for exemplary customer service, for
satisfaction in a job well done, and for pride in ourselves and our organization. Our leaders have
empowered us to deliver quality service, and we will work together to achieve this goal.